Frequently Asked Questions | Love Be Loved
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What is LoveBeLoved.com?
LoveBeLoved.com is a premier online shopping experience that allows you to save money on the styles you love by sharing your experiences with friends!
Since we market exclusively through social media such as Facebook, you reduce our advertising costs by “Liking” our deals. We, in turn, pass the savings on to you.
Since we market exclusively through social media such as Facebook, you reduce our advertising costs by “Liking” our deals. We, in turn, pass the savings on to you.
I like today’s deal – how do I get it?
Get today’s deal with these simple steps:
1. Login or Register on LoveBeLoved.com
2. Fill out the short questionnaire.
3. If this is your first time shopping with us, click the “First Love” button to “Like” our company on Facebook. This gives you access to a one-time instant $20 credit on your first purchase.
4. Add items you love to your shopping bag.
5. Click the “Share the Love” button for each item before checkout to lock in instant savings.
6. Checkout and earn “Love Bucks” that you can apply to future purchases.
1. Login or Register on LoveBeLoved.com
2. Fill out the short questionnaire.
3. If this is your first time shopping with us, click the “First Love” button to “Like” our company on Facebook. This gives you access to a one-time instant $20 credit on your first purchase.
4. Add items you love to your shopping bag.
5. Click the “Share the Love” button for each item before checkout to lock in instant savings.
6. Checkout and earn “Love Bucks” that you can apply to future purchases.
How often do you have deals?
We generally offer several new deals every week.
Deals generally last 2 to 4 days, but may vary depending on inventory.
Check your email for our latest deals and most coveted styles.
Deals generally last 2 to 4 days, but may vary depending on inventory.
Check your email for our latest deals and most coveted styles.
I’m afraid of commitment. Do I have to buy something every month?
No, that’s what’s great about LoveBeLoved.
Our customers are not committed to a “membership” with recurring fees.
So relax, look around, and only buy what you want when you want.
Our customers are not committed to a “membership” with recurring fees.
So relax, look around, and only buy what you want when you want.
Can I purchase more than 1 item at a time?
Yes.
Get all the styles you want with these simple steps:
1. Add items you love to your shopping bag.
2. Click the “Share the Love” button to “Like” each deal on Facebook and earn instant savings.
3. If available, you can apply ”Love Bucks” from previous orders so that you save even more!
4. Checkout and earn new “Love Bucks” that you can apply towards future purchases.
Get all the styles you want with these simple steps:
1. Add items you love to your shopping bag.
2. Click the “Share the Love” button to “Like” each deal on Facebook and earn instant savings.
3. If available, you can apply ”Love Bucks” from previous orders so that you save even more!
4. Checkout and earn new “Love Bucks” that you can apply towards future purchases.
I forgot my password, how do I reset it?
To reset your password click the “Forgot Password” link below the sign in box in the upper right hand corner of the homepage. Follow the on-screen instructions.
You can also click here to reset your password.
You can also click here to reset your password.
I know my password, but how do I change it?
Log into your account.
Click the “My Account” link located in the upper left hand corner of the member panel screen.
Click on the “Change Password” link.
Follow the on-screen instructions.
Click the “My Account” link located in the upper left hand corner of the member panel screen.
Click on the “Change Password” link.
Follow the on-screen instructions.
How do I change my billing info?
Log into your account.
Click the “My Account” link located in the upper left hand corner of the member panel.
Click on the “Edit Billing” link.
Follow the on-screen instructions.
Click the “My Account” link located in the upper left hand corner of the member panel.
Click on the “Edit Billing” link.
Follow the on-screen instructions.
How do I change my shipping address(es)?
Log into your account.
Click the “My Account” link located in the upper left hand corner of the member panel.
Click the “Edit Info” link.
Follow the on-screen instructions.
Click the “My Account” link located in the upper left hand corner of the member panel.
Click the “Edit Info” link.
Follow the on-screen instructions.
How do I unsubscribe or subscribe to email notifications?
Log into your account.
Click the “My Account” link located in the upper left hand corner of the member panel.
Click on the “Edit Notifications” link.
Follow the on-screen instructions.
Note: You may also unsubscribe by clicking the “Unsubscribe” link at the bottom of most LoveBeLoved emails.
Note: You cannot opt out of transactional emails such as purchase receipts.
Click the “My Account” link located in the upper left hand corner of the member panel.
Click on the “Edit Notifications” link.
Follow the on-screen instructions.
Note: You may also unsubscribe by clicking the “Unsubscribe” link at the bottom of most LoveBeLoved emails.
Note: You cannot opt out of transactional emails such as purchase receipts.
How much is shipping and handling?
Shipping and handling is $9.95 per order*
*Additional fees may apply for overweight and/or oversized items. Actual shipping and handling fees will be displayed at checkout.
*Additional fees may apply for overweight and/or oversized items. Actual shipping and handling fees will be displayed at checkout.
Can I return items?
Yes.
You can return any item not marked as FINAL SALE, with these simple steps:
1. Inspect your purchase for signs of wear (which includes, but is not limited to scuffs, stains, tears, and fading). Returned items must be in new condition.
2. Make sure all original tags and stickers are attached. Also be sure all original packaging is returned.
3. Call customer service to obtain a Return Merchandise Authorization (RMA) number and a return shipping label.
4. Repack your purchase.
5. Print label and ship.
Receive FREE shipping on returns when you return items for store credit.
Cash refunds are subject to a $9.95 return shipping and handling fee which will be deducted from the refund.
You can return any item not marked as FINAL SALE, with these simple steps:
1. Inspect your purchase for signs of wear (which includes, but is not limited to scuffs, stains, tears, and fading). Returned items must be in new condition.
2. Make sure all original tags and stickers are attached. Also be sure all original packaging is returned.
3. Call customer service to obtain a Return Merchandise Authorization (RMA) number and a return shipping label.
4. Repack your purchase.
5. Print label and ship.
Receive FREE shipping on returns when you return items for store credit.
Cash refunds are subject to a $9.95 return shipping and handling fee which will be deducted from the refund.
Can I exchange an item?
Yes.
To exchange an item simply return your purchase (see Returns) for Love Bucks store credit.
You can then use the credits to purchase other items you love.
To exchange an item simply return your purchase (see Returns) for Love Bucks store credit.
You can then use the credits to purchase other items you love.
How long do returns take to process?
Returns are typically processed within 48 hours of arrival at our warehouse.
Refunds in the form of Love Bucks store credits are credited to your LoveBeLoved account immediately after returned items are inspected.
AND/OR
Cash refunds are initiated immediately after items pass inspection, but may take 2 to 5 business days to post to your account depending on your financial institution.
Refunds in the form of Love Bucks store credits are credited to your LoveBeLoved account immediately after returned items are inspected.
AND/OR
Cash refunds are initiated immediately after items pass inspection, but may take 2 to 5 business days to post to your account depending on your financial institution.
How do I know if an item I love is a FINAL SALE?
FINAL sales are prominently marked as “FINAL SALE” on the product detail page.
Also, sales that are FINAL have an extra confirmation you must accept before checkout.
Note: Items marked as FINAL are NOT returnable or exchangeable.
Also, sales that are FINAL have an extra confirmation you must accept before checkout.
Note: Items marked as FINAL are NOT returnable or exchangeable.
When can I expect my order to arrive? Can I track my order?
After placing your online order, you will receive an email confirming your order has been successfully placed.
In most cases your order will be processed and shipped within 2 business days via UPS ground or USPS priority services. After your order has been successfully shipped, you will receive a 2nd confirmation email, which will include the tracking number of your package.
In most cases your order will be processed and shipped within 2 business days via UPS ground or USPS priority services. After your order has been successfully shipped, you will receive a 2nd confirmation email, which will include the tracking number of your package.
When am I charged?
Billing is performed immediately after order confirmation on the checkout page.
Can I reserve an item?
Yes, items added to your cart are “reserved” until midnight PST on the day you added the item. to your shopping bag.
LoveBeLoved deals are time sensitive and inventory is limited.
Therefore, if you’ve found a must-have item, we recommend you purchase it quickly!
LoveBeLoved deals are time sensitive and inventory is limited.
Therefore, if you’ve found a must-have item, we recommend you purchase it quickly!
My Love Bucks store credit balance decreased even though I did not use them. What happened?
This happens when you’ve returned an item.
Love Bucks earned through purchases are forfeited if the item is returned for a refund.
Love Bucks earned through purchases are forfeited if the item is returned for a refund.
Can I redeem my credits for a gift card?
Sorry, not at this time.
What types of payments do you accept?
We accept Paypal, American Express, Mastercard, and VISA, as well as debit or gift cards..
How long do I have to return an item to LoveBeLoved?
You have 30 days from the original shipment date to return an item.
Can I exchange for a different size or color?
Yes.
Can I get a refund for my purchase?
Yes.
Your returned item must be postmarked no more than 30 days of the original shipment date.
After the item has been received and inspected, your refund will be processed typically within 3 business days.
Note, a return shipping and handling fee of $9.95 will be deducted if you choose a cash refund.
Your returned item must be postmarked no more than 30 days of the original shipment date.
After the item has been received and inspected, your refund will be processed typically within 3 business days.
Note, a return shipping and handling fee of $9.95 will be deducted if you choose a cash refund.
How will I know that LoveBeLoved received my return?
You will receive a notification email.
Notice of receipt will also show up on the order history detail page for the returned item.
Notice of receipt will also show up on the order history detail page for the returned item.
What happens if my item was damaged in transit?
Please call customer service at 800-230-5062. Hours are 9am-5pm, M-F PST.
What brands do you carry?
Our brands include LoveBeLoved, Chinese Laundry, Aldo, and others.
How is heel height measured?
Heel height is measured in inches from the bottom of the heel to the joint between the top of the heel and the sole.
What are the three ways I can save when I shop at LoveBeLoved?
1) “First Love” is a one-time instant credit earned by “Liking” the LoveBeLoved site during your first purchase.
2) “Share the Love” discounts are earned when you share an item on Facebook by clicking the “Share the Love” button. You will receive an instant discount on the item that you share.
3) “Love Bucks” are store credits that you earn after each purchase that can be applied, in whole or in part, to future purchases. There is no limit to the amount of Love Bucks you can earn!
2) “Share the Love” discounts are earned when you share an item on Facebook by clicking the “Share the Love” button. You will receive an instant discount on the item that you share.
3) “Love Bucks” are store credits that you earn after each purchase that can be applied, in whole or in part, to future purchases. There is no limit to the amount of Love Bucks you can earn!
Do you ship orders outside the continental United States?
Sorry, not at this time.
Is my billing information saved on your servers?
It’s your choice. Either you can save your information so that the order process is faster in the future or you can enter your information each time.
Your privacy is important to us. To learn more, read the Privacy Policy by clicking here.
Your privacy is important to us. To learn more, read the Privacy Policy by clicking here.
What are Love Bucks?
Love Bucks are special savings you earn by Liking our site on Facebook and upon product purchase.
